Atmos Energy

Powering an Employee-centric Digital Workspace

Due to the growing workforce and continued focus on employee satisfaction, Atmos Energy needed to update its legacy intranet system and replace it with a modern digital workplace that was tailored to employees and designed for productivity.

Atmos Energy’s goal was to create an accessible, inclusive place where every employee can effectively work, regardless of job function, device, demographics, preferences, or location.

327% increase in internal referral traffic

35% increase in total users

51% increase in overall sessions

365% increase in file downloads

An Employee-first Approach

Employing extensive user workshops and focus groups, Phase2 compiled and distilled the needs of over 200 Atmos Energy employees. Through this process, we thoughtfully considered the current landscape and created a fresh experience, eliminating pain points without losing what employees loved. Phase2 designed and architected an enterprise portal that is intuitive, personalized, searchable, and easily navigable.

Lightweight, Simple Content Management

Phase2 leveraged a lightweight Drupal framework with established best practices for an easy-to-use enterprise authoring experience. Atmos Energy took advantage of bundled Drupal functionality and features including Layout, Workflow, and Media.

After Launch: Measuring Success

With the updated platform, Atmos Energy employees can now reach all of the frequently used content, tools, and applications within two clicks of the homepage. Atmos Energy managers can also effectively segment its employee communications by role and relevance.

User engagement with the new platform has improved tremendously. Employees spend more time utilizing the new system, frequently returning to quickly find and download the content they need.

Planning for the Future

Post-launch, Phase2, and Atmos Energy developed a dynamic product roadmap for ongoing innovation, enhancements, and aspirations. This map is aligned with Atmos Energy’s goals, is 100% employee-driven, and is supported by feedback loops and performance analytics. Atmos Energy relies on Phase2 as a consultative, long-term partner for technical expertise on the digital experience.

Atmos Energy, a long-term Phase2 client, is America’s largest natural gas-only distributor of safe, clean, efficient, and affordable energy. After a large public website redesign, Atmos Energy directed its focus to another critical audience: employees.

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